FAQ (Frequently Asked Questions)

Airport Information

In Austin we use the SOUTH terminal, this terminal is in a different location from the main terminal so please ensure to plan your travel to and from the airport accordingly! The South Terminal is located at 10000 Logistics Lane. Please do NOT go to the primary Barbara Jordan Terminal. Please note that car rental companies are only available at the primary Barbara Jordan Terminal. 

North Terminal 

Counter 6 

Check in agents will be present 2 hours prior to the scheduled departure

Terminal B 

North Checkin Counters 

Gates B10, B11 & B12

You may see both! You can find us by following Red Way OR Global Crossing signage. Often times you will signage that states "Red Way operated by Global Crossing."


General Questions

A public charter airline is an airline that provides flights to the general public but operates on a charter basis, meaning that the flights are organized and sold by a tour operator, travel agent, or other entity rather than the airline directly. Public charters operate under 14 CFR part 380 regulations - read more at https://www.transportation.gov/policy/aviation-policy/licensing/public-charters

A public charter airline is different from a regular commercial airline in that the flights are organized and sold by a third-party entity rather than the airline directly.  Additionally, it is easier for public charter airlines to operate on a seasonal basis and fly to specific destinations based on demand. The advantages of choosing a public charter airline often include lower ticket prices, more direct flights to vacation destinations and the convenience of departing from your local airport!

You can book a flight through the entity that organizes and sells the flights, in our case bookings can be made at www.goflyred.com

All flights are non-stop and operate from LNK airport. Flights currently for sale include Atlanta, Austin, Dallas, Las Vegas, Minneapolis, Nashville and Orlando!

Yes! Public charter airlines are subject to the same safety regulations and oversight as regular commercial airlines. They must comply with all applicable safety standards and are inspected by aviation authorities to ensure compliance. 

We currently request that all customers check in at the airport while we work to improve our online check in functionality. 

We currently accept Visa and Mastercard.

There is an option during booking to submit requests for any assistance you require during your journey. If you need to add anything or make changes reach out to us by emailing info@goflyred.com and we will be happy to help!  

Yes! You can make additional purchases and upgrade. Please contact us and we will be happy to assist!

Please plan to arrive at the airport 2 hours prior to your domestic flight or 3 hours prior to your international flight.

Yes! Parking is available and provides quick access to the terminal. Visit https://lincoln.parkingguide.com/?doing_wp_cron=1681322099.6428349018096923828125 for detailed information on parking at LNK.

Each passenger may purchase one carry on and up to 5 pieces of checked baggage. There is a limit of 3 overweight checked bags per passenger. Maximum dimensions for a carry on bag are 9x14x22. Maximum dimensions for a checked bag are 63"L and 50 pounds. Oversized baggage is baggage that exceeds 63" in length but that does not exceed 50 pounds. Overweight baggage is considered baggage that exceeds 50 pounds but that does not exceed 63" in length. Oversized / Overweight baggage exceeds both 63" in length and 50 pounds.

Flights are flown on Global Crossing's comfortable fleet of A320 aircraft, there are a variety of seating options to accommodate your comfort. 

We do not currently offer a points or frequent flier miles program. Please stay tuned on our social channels @goflyred for any updates to our programs!

We do not currently transport unaccompanied minors. 

We currently allow certified service animals only. At this time we do not accept pets in the cabin or in the cargo hold. We do not accept emotional support animals. 


Baggage

Check out our full baggage policy, including pricing and inclusions with each fare here

Each passenger may purchase one carry on and up to 5 pieces of checked baggage. There is a limit of 3 overweight checked bags per passenger. Maximum dimensions for a carry on bag are 9x14x22. Maximum dimensions for a checked bag are 63"L and 50 pounds. Oversized baggage is baggage that exceeds 63" in length but that does not exceed 50 pounds. Overweight baggage is considered baggage that exceeds 50 pounds but that does not exceed 63" in length. Oversized / Overweight baggage exceeds both 63" in length and 50 pounds.

 Maximum dimensions for a checked bag are 63"L and 50 pounds. If your bag is overweight or oversized you can purchase accordingly!

Maximum dimensions for a carry on bag are 9x14x22

A personal item is something small like a purse, shopping bag or laptop bag that fits safely under the seat, whereas carry-on must be stored in the overhead bin. Max dimensions for a personal item are 17x13x8

You can add baggage to any of the fares! Checked and Carry-On baggage can be added to the basic fare for $25 each (one-way). 


Travelling with Children and Infants

Yes! Your stroller and car seat can be checked at the counter or the gate for free. These items are not charged for and do not retract from your overall baggage allowance. 

You are welcome to purchase a seat for your infant if you wish to do so. Infants 24 months and under are eligible to ride "in lap" for free if you choose not to purchase a seat. If you DO purchase a seat, you are welcome to bring you car seat on the aircraft rather than checking it to secure your infant into their purchased seat. 

Yes! Your diaper bag can be brought on the aircraft for free, this does not retract from your carry-on allowance. If you have questions about what you can bring in your diaper bag please refer to TSA's website 

We do not have an unaccompanied minor program. Minors over the age of 14 are eligible to travel alone, however they are subject to all the same travel requirements as adults. Minors between the ages of 14-18 may NOT accompany a minor under the age of 14. 


Travelling with animals

Yes. We allow certified service animals on the aircraft for free. Please email customerservice@goflyred.com to indicate you will be travelling with your certified service animal and an additional seat will be blocked for you so that your service animal may sit on the floor next to you comfortably. There is no charge to you for this, please bring your paperwork to the airport as it will be verified at the counter. You can refer to our full pet policy here

Yes, we allow pets in cabin for a fee of $50 per pet, per flight. Each customer may have one pet with them. The pet must be in a carrier that fits safely under the seat and the animal must also fit safely in the carrier, being able to sit and stand comfortable and turn around. Please refer to our full pet policy here.

No, unfortunately your furry friend will not be able to join your flight if this is the case. We only transport pets in the cabin that are certified service animals, or that fit in a carrier that can be safely stored under the seat. We do not allow pets in the cargo hold of the aircraft. You can refer to our full pet policy here.



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